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Vitamin B12 Infusion Therapy

Recharge. Restore. Rebalance.

At HS Health Group, we offer medically-led Vitamin B12 infusion therapy designed to boost energy, enhance focus, and support nerve and metabolic health. Whether you’ve been diagnosed with a B12 deficiency or are experiencing low energy, brain fog, or mood changes, our clinic provides a safe, professional, and personalised treatment to help restore your vitality and wellbeing.

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Why Vitamin B12 Matters

Vitamin B12 (Hydroxocobalamin) is a vital nutrient essential for:

• Red blood cell production and prevention of anaemia
• Healthy nervous system function
• Cognitive clarity and emotional balance
• Energy metabolism and reduction of fatigue

A deficiency in B12 can cause symptoms such as:

• Persistent tiredness or weakness
• Numbness or tingling in hands and feet
• Mood changes or brain fog
• Difficulty concentrating or memory problems

People at higher risk of B12 deficiency include:

• Vegans and vegetarians
• Individuals with gastrointestinal disorders (e.g., IBS, coeliac disease)
• Patients post-gastric or bariatric surgery
• Older adults or those with absorption issues

Why Choose HS Health Group?

At HS Health Group, we pride ourselves on offering a clinical-grade infusion service that blends expert medical care with a welcoming, patient-first experience.

What We Offer

Expert Clinical Oversight

Each treatment is prescribed only after a detailed consultation and review of your clinical history. Our clinicians ensure you meet medical criteria before proceeding.

Clinician-led IV Administration

Infusions are delivered by experienced, IV-trained registered clinicians with up-to-date certification in Basic Life Support (BLS), anaphylaxis management, and aseptic technique.

Safe and Regulated Clinical Environment

All procedures are carried out in a Care Quality Commission (CQC)-compliant setting to ensure infection control, emergency preparedness, and treatment consistency.

Personalised Treatment Plans

We tailor your infusion course based on your symptoms, test results, and treatment response—offering one-off sessions or regular maintenance depending on your clinical profile.

Comfortable Patient Experience

Enjoy your infusion in a relaxing, professional environment, with careful monitoring during and after treatment to ensure your safety and peace of mind.

Your B12 Journey: Step by Step

doctor-tending-patient

Initial Assessment

Your journey begins with a remote or in-clinic consultation with a qualified clinician.
If you do not have recent blood tests (within 3 months) confirming B12 deficiency, we will carry out diagnostic testing as part of the assessment before proceeding.

close-up-doctor-writing-prescription

Informed Consent & Booking

Following confirmation of deficiency and medical suitability, we’ll explain all potential risks, benefits, and treatment options before obtaining written consent.

high-angle-healthcare-professional-injecting-arm

Infusion Appointment

You’ll receive the B12 infusion dose discussed with you before administration. It will be administered over 15–30 minutes under clinical supervision.

Post-Treatment Monitoring

Vital signs are checked before and after your infusion. You'll remain in the clinic for observation for at least 15 minutes to ensure no adverse reactions.

female-doctor-does-phone-call-with-patient-give-online-consultation-sitting-table

Follow-Up and Aftercare

First-time patients receive a check-in within 72 hours. For ongoing care, follow-up appointments or blood tests may be recommended to monitor your response.

Is B12 Infusion Right for You?

You may benefit from B12 infusion therapy if you:

  • Have been diagnosed of or have suspected B12 deficiency
  • Experience fatigue, brain fog, or low mood; after assessment that suggests you may benefit from infusion
  • Have not responded to oral B12 supplements
  • Are unable to absorb B12 effectively (due to diet, medication, or medical conditions)

Contraindications include:

  • Known allergy to hydroxocobalamin
  • Active infection at infusion site
  • Severe untreated electrolyte imbalances (e.g., hypokalaemia)
  • History of anaphylactic reaction to injectable B12

All contraindications will be assessed during your consultation.

Frequently Asked Questions

How quickly will I feel the effects?

Many patients report improvements in energy and clarity within 24–72 hours. Individual results vary.

This depends on your clinical need. Some patients require weekly sessions for 6 weeks, followed by monthly maintenance.

Side effects are rare but may include temporary redness, dizziness, or mild pain at the infusion site. Severe reactions are extremely uncommon and managed with onsite emergency support.

  • Initial Consultation £65.00

    Includes full clinical assessment, history, vitals, and suitability screening for Vitamin B12 infusion. Blood tests arranged if clinically indicated.

  • Vitamin B12 Infusion (Hydroxocobalamin 1,000 mcg IV) £95.00

    Single session including medication, sterile consumables, clinician time, and 15-minute post-infusion observation.

  • Course of 6 B12 Infusions £510.00 (£85 per session)

    Prepaid discounted package. Appointments must be used within 6 months.

  • Follow-up Consultation (if required) £45.00

    Review appointment for patients with new concerns or changes in health between treatments.

  • Blood Test – B12 & Folate Profile £65.00

    Optional diagnostic test before treatment or to assess treatment efficacy. Processed via private partner laboratory.

  • Urgent Same-Day Appointment Surcharge +£20.00

    Applies if same-day clinical assessment and infusion is requested. Subject to availability.

Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
03330147700 01775562762
contact@hshealthgroup.co.uk
NHS Referrals: admin.hsphysio@nhs.net

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Accessibility Tools
  • Submit Feedback

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on admin@hshealthgroup.co.uk or admin.hsphysio@nhs.net.

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

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  • Raising a Complaint!

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours. It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply. 

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing director. We request that all complaints be made in writing to the postal address or to the email address below.

admin@hshealthgroup.co.uk, admin.hsphysio@nhs.net 

Postal Address: 
Your complaint should be addressed to:
Complaints Officer – HS  Health Group Ltd
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of HSCAMP (Health and Social Care Complaint Adjudication Management Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint. 

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied. 

On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s  treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint 
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an HSCAMP review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

Complaint Form

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Contact Us

Please consult with your GP/A&E URGENTLY if you have recently or suddenly developed:

• Difficulty passing urine or controlling bladder / bowels
• Numbness or tingling around your back passage or genitals
• Numbness, pins and needles or weakness in both legs

111 is the NHS non-emergency number. If you have developed fever, unusual swelling in lower leg, or are feeling generally unwell following a treatment received, Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. They are available 24 hours a day, 365 days of a calendar year.

In case of a life threatening emergency, please dial 999.

Aqua Medical Laboratories is dedicated to pioneering integrative and personalised medicine by providing innovative diagnostic solutions and individualised care. We aim to enhance patient health and well-being through cutting-edge research, advanced technology, and a holistic approach that combines the best of traditional and modern medical practices. Our commitment is to deliver accurate, comprehensive, and compassionate services that empower patients and healthcare providers in their journey towards optimal health.

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