Frequently
Asked
Questions
Your Healthcare Questions, Answered!
Private GP Service
1. What services do you offer?
We provide a wide range of services as explained in detail in our Private GP service page. Visit Page (link to the page to be included here).
2. Who provides the consultations?
Our services are delivered by three highly qualified and registered General Practitioners, ensuring the highest standards of care. For GP profiles, please visit the Private GP service page or Our Team Page.
3. How long does a consultation last?
Each consultation lasts 30 minutes, giving you sufficient time to discuss your health concerns with possibility to choose from virtual or onsite appointment.
4. How can I book an appointment?
You can book an appointment using one of the following methods:
- Online: Visit our website and use the online booking system.
- Reception Team: Call or visit our reception team, who will assist you in scheduling your appointment.
5. How can I pay for the service?
We accept multiple payment methods:
- Online Payment: Pay securely while completing your online booking.
- Onsite Payment: Pay at the clinic using cash, card, or an invoice payment option.
6. Do you accept private medical insurance?
Yes, you can pay for the service through self-pay or private medical insurance. Please check with your insurer if our services are covered under your policy or contact us if you need any assistance for this.
7. Can I get a private prescription during the consultation?
Yes, our GPs can issue private prescriptions during your consultation, which can be fulfilled at any pharmacy.
8. Do you offer referrals to specialists?
Yes, if necessary, our GPs can provide onward referral recommendations to specialists for further investigation or treatment. All the referral recommendation letters will be sent to your GP with your consent and the referrals will be completed by them.
At our clinic, we do offer Private Orthopaedic service, ENT service and Consultant Physiotherapist led musculoskeletal service which you can be directly referred to with prompt appointments available. The choice of referral and services offered will be discussed with you to help you make an informed decision.
9. Will my NHS GP be informed of my visit?
If required and with your consent, we can provide a discharge letter for your NHS GP to ensure continuity of care.
10. Can I get vaccinations for travel?
Yes, we offer a range of travel vaccinations. Please consult with our GPs to determine which vaccinations are appropriate for your destination.
11. Do I need to bring anything to my appointment
Please bring:
- A form of identification
- Details of any current medications
- Any relevant medical history or previous test results
- You will be asked to complete a Pre-registration form that will record vital information in reference to your health allowing the clinicians to take this into factor when determining a treatment or onward referral plan.
12. What if I need to cancel or reschedule my appointment?
You can cancel or reschedule your appointment by contacting our reception team or using our online booking system. Please note our cancellation policy on (provide a link to our payment and cancellation policy).
13. Are walk-in appointments available?
We do offer same day appointments across most of our services, but the availability will depend on the embargoed appointment slots not being utilised when you walk-in. Please book in advance to secure your consultation at a date and time and with a clinician of your choice.
14. Is the service suitable for children?
Yes, our GPs can consult on health concerns for both adults and children from above the age of 13. Please inform our reception team if the appointment is for a child so we can make any necessary arrangements.
15. Are medical reports or certificates available?
Yes, we can provide medical reports, certificates, or letters for specific purposes upon request. Additional charges may apply.
Orthopaedics and Musculoskeletal Service
1. What services do you offer?
We provide a comprehensive range of orthopaedic and musculoskeletal services as explained in detail in our Integrated Musculoskeletal Services page. (link to the page to be included here).
2. Who provides the consultations?
Consultations are led by experienced orthopaedic specialists and consultant physiotherapists with advanced training in musculoskeletal care.
3. What diagnostic tools do you use?
We use musculoskeletal ultrasound for accurate and real-time diagnostics, allowing precise assessment of soft tissue and joint conditions. We do consider onward referral recommendation for other imaging as required by means of a letter sent to your GP with your consent. These imaging will be completed at an NHS hospital or GP practice location discussed with you by your GP.
4. What treatments are available?
We offer a variety of treatments tailored to your specific condition. Please refer to our Integrated Musculoskeletal Service page for more information.
5. How can I book an appointment?
You can book an appointment using the following methods:
- Online: Use our website’s online booking system for convenience.
- Reception Team: Contact our reception team by phone or in person to schedule your appointment.
6. How long does a consultation take?
Consultations are designed to provide sufficient time to assess and discuss your condition thoroughly. Typically, appointments last 30-60 minutes depending on the service chosen.
7. How can I pay for the service?
We offer multiple payment options:
- Online Payment: Securely pay while booking your appointment online.
- Onsite Payment: Pay at the clinic using cash, card, or an invoice payment option. We also accept payments through private medical insurance. Please check with your insurer for coverage.
8. Can I combine treatments, such as physiotherapy and injections?
Yes, treatment plans can be customised to include a combination of therapies for the most effective results. Your clinician will recommend the best course of action based on your condition. You will also be offered a choice to source these treatments with us or what is available for you under NHS to help you make an informed choice.
9. Do I need a referral to book an appointment?
No referral is required to book an appointment. You can self-refer by contacting us directly. However, if you have been referred by another healthcare provider or would like to have the consultation or treatment paid for by your private medical insurance provider, please bring any relevant documentation and speak to them to check if they will cover the costs.
10. What if I need follow-up care?
Follow-up appointments can be scheduled as needed to monitor progress and adjust your treatment plan. Your clinician will guide you on the next steps after your initial consultation.
11. Can children be treated in this service?
Yes, we offer care for both adults and children over the age of 13. Please inform our team when booking if the appointment is for a child so we can make necessary arrangements.
12. What should I bring to my appointment?
Please bring:
- Any relevant medical history or reports
- Current medications or prescriptions
- Comfortable clothing for physical assessment, if required
- You will be asked to complete a Pre-registration form that will record vital information in reference to your health allowing the clinicians to take this into factor when determining a treatment or onward referral plan.
13. What if I need to cancel or reschedule my appointment?
You can cancel or reschedule your appointment by contacting our reception team or using our online booking system. Please note our cancellation policy on (provide a link to our payment and cancellation policy).
14. Are walk-in appointments available?
We do offer same day appointments across most of our services, but the availability will depend on the embargoed appointment slots not being utilised when you walk-in. Please book in advance to secure your consultation at a date and time and with a clinician of your choice.
15. Are medical reports or certificates available?
Yes, we can provide medical reports, certificates, or letters for specific purposes upon request. Additional charges may apply.
ENT Services
1. What services do you offer?
We provide a comprehensive range of ENT services as explained in detail in our ENT Services page.
2. Who provides the consultations?
All consultations are conducted by experienced ENT consultants with expertise in managing ear, nose, and throat conditions.
3. What diagnostic tools do you use?
We use advanced diagnostic tools, including:
- Nasal Endoscopy: A minimally invasive procedure to examine the nasal passages and sinuses.
- Laryngoscopy: A procedure to assess the throat, vocal cords, and larynx for accurate diagnosis.
4. What treatments are available?
We offer a range of treatments tailored to your specific needs. Please refer to our ENT service page for a comprehensive list.
5. How can I book an appointment?
You can book an appointment using the following methods:
- Online: Use our website’s online booking system for convenience.
- Reception Team: Contact our reception team by phone or in person to schedule your appointment.
6. How long does a consultation take?
Consultations typically last 30 minutes, giving ample time to discuss your symptoms, perform diagnostics, and recommend treatment options.
7. How can I pay for the service?
We offer multiple payment options:
- Online Payment: Securely pay while booking your appointment online.
- Onsite Payment: Pay at the clinic using cash, card, or an invoice payment option. We also accept payments through private medical insurance. Please check with your insurer for coverage.
8. Do I need a referral to book an appointment?
No referral is required to book an appointment. You can self-refer by contacting us directly using our online booking system or by contacting our reception team.
9. What conditions do you treat?
We treat a wide range of ENT conditions. Please refer to our ENT service page for more information.
10. What is microsuction, and how does it work?
Microsuction is a safe and effective method of removing earwax using a gentle suction device under direct vision through a microscope. It is painless and ideal for individuals with sensitive ears.
11. What should I expect during a nasal endoscopy or laryngoscopy?
Both procedures are minimally invasive and performed in the clinic:
- Nasal Endoscopy: A thin, flexible tube with a camera is gently inserted into your nose to examine the nasal passages and sinuses.
- Laryngoscopy: A similar device is used to examine the throat, vocal cords, and larynx. Both are quick, and any discomfort is minimal and short-lived.
12. Can I get a referral to a specialist if needed?
Yes, if further specialist care is required, our ENT consultants will provide a prompt and detailed onward referral recommendation. All the referral recommendation letters will be sent to your GP with your consent and the referrals will be completed by them.
13. Do you treat children as part of your ENT services?
Yes, our ENT services are suitable for both adults and children over the age of 13. Please inform our reception team when booking if the appointment is for a child.
14. How can I prepare for my appointment?
Please bring:
- Details of your medical history and current medications
- Any previous ENT-related test results, if available
- A list of your symptoms or concerns
- You will be asked to complete a Pre-registration form that will record vital information in reference to your health allowing the clinicians to take this into factor when determining a treatment or onward referral plan.
15. What is your cancellation policy?
You can cancel or reschedule your appointment by contacting our reception team or using our online booking system. Please note our cancellation policy on (provide a link to our payment and cancellation policy).
16. What if I require follow-up care?
Follow-up appointments can be arranged as needed to monitor your progress and provide additional treatment or advice. Your consultant will guide you on the next steps.
17. Are your ENT procedures safe?
Yes, all diagnostics and treatments are conducted by experienced consultants using the latest techniques and sterile equipment to ensure safety and comfort.
18. Are medical reports or certificates available?
Yes, we can provide medical reports, certificates, or letters for specific purposes upon request. Additional charges may apply
Aesthetics Treatments
1. What services do you offer?
Dr. Celia Torres provides a comprehensive range of aesthetics treatments. Please refer to our Aesthetics service page for more information.
2. Who provides the treatments?
All treatments are provided by Dr. Celia Torres, a highly skilled and experienced medical professional specialising in aesthetics.
3. How is the treatment plan determined?
A thorough consultation is conducted prior to any treatment. During the consultation:
- Dr. Torres will discuss your aesthetic goals in detail.
- A personalised treatment plan will be created, ensuring your expectations are carefully taken into account.
- You will receive detailed information about the recommended treatments, including their benefits and potential outcomes.
4. How long does a consultation or treatment session last?
- Consultation: Typically lasts 30 minutes to fully understand your goals and create a tailored plan.
- Treatment Session: Duration varies based on the procedure and the information will be provided to you before your session appointment was confirmed.
5. How can I book an appointment?
You can book an appointment through the following methods:
- Online: Visit our website and use the booking system.
- Reception Team: Call or email our reception team to schedule your consultation or treatment.
6. How can I pay for the services?
We offer flexible payment options:
- Online Payment: Securely pay while booking your appointment.
- Onsite Payment: Pay at the clinic using cash, card, or invoice payment options.
Treatment and consultation costs are listed in our booking page and also on the Aesthetics service page. The treatment costs if you are receiving a combination of treatment will be discussed during your consultation and a list of what you are being charged for will be provided to you to help you make an informed decision.
7. What is your cancellation policy?
You can cancel or reschedule your appointment by contacting our reception team or using our online booking system. Please note our cancellation policy on (provide a link to our payment and cancellation policy).
8. Is there downtime after the treatments?
Downtime depends on the treatment and will be discussed with you by the clinician at your consultation and following your treatment.
9. What post-treatment care is required?
Dr. Torres will provide detailed aftercare instructions tailored to your treatment, including:
- Avoiding strenuous activity, alcohol, or direct sunlight for 24–48 hours after treatments like Botox or dermal fillers.
- Keeping the treatment area clean and moisturised.
- When to schedule follow-ups, if needed, etc.
10. Do you offer follow-up appointments?
Yes, follow-ups are an integral part of the service to:
- Monitor your results.
- Address any questions or concerns you may have.
- Provide touch-ups if necessary for optimal outcomes.
11. Are the treatments safe?
Yes, all treatments are carried out by Dr. Celia Torres, who follows strict medical protocols and uses high-quality, safe products. Patient safety and satisfaction are the top priorities.
12. Will the treatments look natural?
Dr. Torres specialises in achieving natural-looking results that enhance your features without appearing overdone. Your individual aesthetic preferences will be carefully considered during the consultation.
13. Are these treatments suitable for everyone?
During your consultation, Dr. Torres will assess your medical history and expectations to determine if a treatment is suitable for you. Certain conditions (e.g., pregnancy, specific allergies) may limit treatment options.
14. How do I prepare for my appointment?
- Avoid alcohol, aspirin, or blood-thinning medications 24 hours before your treatment to reduce bruising.
- Remove makeup and skincare products before attending the appointment.
- Share any medical conditions or medications during your consultation
15. How do I contact you for more information?
Our clinic is designed to provide a comfortable, safe, and welcoming environment for all our patients. Here’s what you can expect when you visit us:
- Disabled Access: Our facilities are fully accessible to individuals with mobility needs, ensuring ease of access for everyone.
- On-Site Parking Facility: Convenient parking is available on-site for all patients, making your visit hassle-free.
- Refreshments Offered: We provide complimentary drinks, including water, tea, and coffee, to ensure your comfort during your time at the clinic.
- High Standards of Cleanliness and Hygiene: Our clinic maintains strict hygiene protocols, with regular cleaning and sterilisation to ensure a safe and sanitary environment.
- Friendly Staff: Our team is dedicated to making your experience pleasant and stress-free, always ready to assist with a warm and welcoming approach.
- Experienced Clinicians: All treatments are performed by highly qualified and experienced professionals, ensuring the highest standard of care and expertise.
- Translator Availability: We provide translator services to accommodate patients who speak languages other than English, ensuring clear communication and a comfortable consultation experience.
- Less busy hours Appointments: For patients with social anxiety or other conditions that make navigating busy healthcare settings challenging, we offer appointments during less busy hours to create a calm and supportive environment.
- Children-dedicated appointment timeslots: We provide dedicated appointment times specifically for children, offering a more relaxed and accommodating environment tailored to their needs. These times are ideal for minimising wait times for parents and children, reducing stress, and ensuring your child feels comfortable and cared for during their visit.
We are committed to making your visit as comfortable and convenient as possible while delivering outstanding care and results. If you have any other special needs or want to discuss any arrangements to help you attend your appointments, please do contact us directly.
Still Have Questions?
Find clear and precise answers to common queries about our ENT, Orthopedic, and General Practitioner services.