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Private GP-Consultation

Private GP-Consultation, Prescription, Treatment and Onward referral

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Musculoskeletal Service

Our musculoskeletal services is led by orthopaedic consultants and team of experienced physiotherapists.

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Consultant led ENT Service

Consultant led ENT service- Consultation, Diagnostics, Prescription and Onward referral

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Diagnostics Services

Musculoskeletal Ultrasound, Nasal Endoscopy, Laryngoscopy, and Onward referral

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Aesthetics Service by Dr Celia Torres

Range of aesthetics treatments provided by an experienced doctor in this field.

ABOUT US

Your Health, Our Priority

At HS Health Group, we are committed to delivering exceptional healthcare through personalised treatment plans and advanced diagnostics, provided by highly qualified and experienced specialists in the field of General Practice, Orthopaedics, ENT, Aesthetics and Physiotherapy. Our modern facilities, equipped with the latest technology, enable us to offer a wide range of services, from consultations to diagnosis and tailored treatments. Your health is our priority, and we strive to support your recovery every step of the way.

OUR SERVICES

From Diagnosis to Recovery,
We’ve Got You Fully Covered!

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HS Health Group Ltd. offers Physiotherapy services through Any Qualified Provider status to NHS Patients in Lincolnshire and West Berkshire. The First Contact Physiotherapy and Advanced Physiotherapy Service covers triaging, consultation, onward referral and injection services provided to the GP practices across multiple PCNs within Lincolnshire, North and Northeast Lincolnshire and West Berkshire.
NHS Services
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Our GPs, Orthopaedic, and ENT consultants, Consultant Physiotherapists, Advanced Physiotherapy Practitioners and Aesthetics clinicians with their extensive experience and expertise ensure a patient health-need oriented consultation, diagnosis, treatment and onward referral service.
Private Consultation Services
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We provide comprehensive and tailored treatment options, discussed and agreed with you to meet your health needs. This may cover self-management advice, medication prescription, advanced orthopaedic and physiotherapy treatment options, ENT and aesthetic treatments.
Treatment Services
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We offer a comprehensive suite of diagnostic services to support your healthcare journey. Each service is conducted using advanced technology by a highly trained team of specialists, ensuring reliability and the highest standards of care.
Diagnostics
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We provide personalised medical aesthetic services, including consultations, advanced treatments, and aftercare, all tailored to enhance your natural beauty and meet your unique goals.
Aesthetics
Our Team

Meet Our Team of Experts

Mr. Hema Thota
Mr. Hema Thota
Managing Director, Consultant Physiotherapist
Mrs. Dipika Khanal
Mrs. Dipika Khanal
Service manager, Advanced Physiotherapy Practitioner
Dr. Salman Quadar
Dr. Salman Quadar
Clinical lead, General Practitioner
Dr. Zubair Alam
Dr. Zubair Alam
General Practitioner
Dr. Shahida Butt
Dr. Shahida Butt
General Practitioner
Mr. Rohit Rambani
Mr. Rohit Rambani
Consultant orthopaedics
Mr. Prabhakar Motkur
Mr. Prabhakar Motkur
Orthopaedic Consultant
Mr. Nijil Vasakutty
Mr. Nijil Vasakutty
Orthopaedic Consultant
Mr. Vasanthkumar Ramsing
Mr. Vasanthkumar Ramsing
Orthopaedic consultant
Mr. John Chelladurai
Mr. John Chelladurai
ENT Consultant
Mrs. Vanita Waykar
Mrs. Vanita Waykar
ENT Consultant
Mr. Sivaji Nagaraj
Mr. Sivaji Nagaraj
ENT Consultant
Dr. Celia Torres
Dr. Celia Torres
Aesthetics Consultant
Mrs. Anu Andrews
Mrs. Anu Andrews
Advanced Physiotherapy Practitioner
Mr. Sandesh Rayamajhi
Mr. Sandesh Rayamajhi
Advanced Physiotherapy Practitioner
Mrs. Monica Pranckeviciene
Mrs. Monica Pranckeviciene
Advanced Physiotherapy Practitioner
Mr. Owais Zafar
Mr. Owais Zafar
Advanced Physiotherapy Practitioner
Mr. Faizan Hamid
Mr. Faizan Hamid
Advanced Physiotherapy Practitioner
Mrs. Bakhtawar Majid
Mrs. Bakhtawar Majid
First Contact Physiotherapist
Ms. Priya Katha
Ms. Priya Katha
First Contact Physiotherapist
Mr. Jazib Jazib
Mr. Jazib Jazib
First Contact Physiotherapist
Mrs. Bushra Ali
Mrs. Bushra Ali
Physiotherapist
Mr. Siddharth Sutariya
Mr. Siddharth Sutariya
Musculoskeletal Physiotherapist
Miss Rashmi Thakkar
Miss Rashmi Thakkar
MSK Physiotherapist

Testimonials

I saw Priya at Boston and she was really warm and welcoming, able to ease my discomfort and give me gentle exercises to do at home. Priya is easy to talk to and understands that each day is different. Priya used her own personal experiences to comfort me to realise I am not alone and won’t be struggling forever. I feel I have made significant progress over the last 4 sessions and able to manage my pain easier. Thank you Priya.

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Shova Shah

Date of experience: 21 March 2024

Had several sessions with Tamanna for my back, I wasn't in a good way but over 4 or 5 sessions, the last was today, she has helped me so much. Bit of a scary moment with "spinal manipulation" as it really hurt at the time, but that was the turning point I started to make a lot of progress. Friendly and will answer questions you may have. Thank you, Tamanna!

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Mike Le Fevre

Date of experience: 18 April 2024

I have been seeing Priya for a few sessions now and can’t rate her highly enough. Shetakes good medical notes and listens to what you say. She gives good advice and my pain has improved a lot since being treated by her.

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Julia Newton

Date of experience: 25 October 2023

Very professional and knowledgable, had treatment on my right knee, which improved with the exercises given.

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Ken Kennard

Date of experience: 17 May 2024

Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
NHS Referrals: [email protected]

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on [email protected] or [email protected].

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours.  It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply.

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing Director. We request that all complaints be made in writing to the postal address or to the email address below.

[email protected][email protected]

Postal Address:

Your complaint should be addressed to:

Complaints Officer – HS  Health Group Ltd.
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at  Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of ISCAS (Independent Sector Complaints Adjudication Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the  final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint.

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied.
On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an ISCAS review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

ISCAS: THE CODE STRUCTURE

Please read the attached overleaf for more information on ISCAS’ code of practice for complaints management: ISCAS – Complaints Management.

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Raise Your Complaint

Facing a problem? Let us know, and we’ll work to make things right.