Private GP Service

Your Partner in Health and Wellbeing!

HS Health Group’s GPs deliver compassionate, Personalised care, covering preventive, chronic, and acute needs. With same-day appointments, virtual consultations, and convenient in-person location, we’re your partner in wellness.

Why Choose our Private GP Services?

Expert Care tailored for you!

Our GPs take a personalised approach to healthcare, carefully listening to your concerns and tailoring treatments to suit your unique needs.

Comprehensive Medical Services

From routine check-ups to chronic disease management, and acute illness care, we offer a wide range of services to cover every aspect of your health.

Convenient Access

We offer both in-person consultations at our clinic and virtual consultations for those who prefer the convenience of receiving expert care from the comforts of their home.

Experienced and Compassionate Team

Our team of highly qualified and experienced GPs have extensive experience in diagnosing and treating a wide variety of health conditions, ensuring you receive the highest level of care.

Holistic Healthcare Approach

At HS Health Group, we believe in treating you holistically and—not just the symptoms. We focus on preventive care and long-term health strategies to help you live your healthiest life.

What Services Are Included in a
Private GP Consultation?

Our GP consultations cover a wide range of medical services, ensuring you and your family receive the care you need at every stage of life. Here’s what you can expect:

Regular health check-ups are vital for detecting potential health issues early and preventing future problems. Our GPs offer:

Full Health Assessments

Comprehensive health reviews, including blood pressure, cholesterol, and glucose monitoring.

Vaccinations and Immunisations

Protection against preventable diseases, including flu vaccines, and travel vaccinations.

Lifestyle and Nutritional Advice

Tailored advice on diet, exercise, and lifestyle changes to improve your overall health and well-being.

Age-Specific Health Screenings

Prostate exams, cervical screenings, and other preventive tests based on your age and health history.

Living with a chronic condition requires ongoing care and management. At HS Health Group, our GPs are experienced in helping patients manage long-term health issues, including:

Diabetes Care

Regular monitoring, medication management, and advice on controlling blood sugar levels to prevent complications.

Hypertension (High Blood Pressure)

Expert treatment to lower blood pressure and reduce the risk of heart disease and stroke.

Asthma and COPD Management

Personalised treatment plans to control respiratory conditions and improve your quality of life.

Arthritis and other Musculoskeletal Pain

Comprehensive care plans for managing chronic/ acute joint or soft tissue related pains such as sprains, strains, sports injuries etc.

When you’re feeling unwell or experiencing new symptoms, our GPs are here to provide immediate care. We offer same-day appointments for urgent medical concerns, including:

Cold, Flu, and Infections

Diagnosis and treatment for common illnesses, including viral and bacterial infections.

Minor Injuries

Care for minor cuts, burns, sprains, and strains, ensuring prompt treatment and recovery.

Allergies and Skin Conditions

Immediate attention to allergic reactions, rashes, and other skin concerns.

Respiratory Infections

Treatment for acute bronchitis, pneumonia, and other lung infections.

At HS Health Group, we prioritise your mental well-being just as much as your physical health. Our GPs provide compassionate support for a variety of mental health issues, including:

Anxiety and Depression

Assessment, counseling, and medication to support mental health recovery.

Stress and Burnout

Guidance, lifestyle tips, and specialist referrals to manage stress.

Sleep Disorders

Treatment plans for insomnia, sleep apnea, and related issues.

Confidential Mental Health Support

A safe space for managing stress, life changes, or chronic mental health concerns.

We provide confidential and professional advice on family planning and sexual health, including:

Contraceptive Advice

Guidance on the best contraception options for you, including pills, injections, implants, and IUDs.

Fertility Counseling

Support for individuals and couples planning to start or grow their families provided within the scope of our service

If your condition requires specialist care, our GPs ensure smooth and prompt referrals to the appropriate professionals within HS Health Group or other trusted healthcare providers within the NHS as per your choice and with all the information provided to help you make an informed choice. We’ll guide you through the process and ensure seamless follow-up care.

Our Commitment to Preventive Healthcare

At HS Health Group, we empower patients to take charge of their health. Our GPs focus on preventive care, working with you to identify risks, manage conditions, and maintain proactive well-being.

Wellness Checks

Stay on top of your health with regular check-ups and screenings designed to catch potential issues before they escalate.

Lifestyle Support

Our GPs offer practical advice on diet, exercise, smoking cessation, and weight management to help you maintain a healthy lifestyle.

Vaccinations and Health Education

Protect yourself and your family with our comprehensive vaccination services and educational resources.

Available Clinicians

Dr. Salman<br />
Quadar
With over 20 years in primary care, I’m committed to holistic patient care, mentoring future healthcare professionals, and optimizing operations for better outcomes. I look forward to bringing this dedication to HS Health Group to support patients and their healthcare needs.
Dr. Salman
Quadar
Clinical lead, General Practitioner
Dr. Zubair Alam
I am a GP with 15 years of experience, currently serving as Clinical Director and GP Partner at Swineshead Medical Group. With expertise in diabetes and dermatology, I focus on integrating care to improve patient outcomes. At HS Health Group, I aim to enhance healthcare accessibility and deliver patient-centered care.
Dr. Zubair Alam
General Practitioner
Dr. Shahida Butt
I am a GP with 24 years of experience in diverse healthcare settings, specializing in holistic care across physical, mental, and emotional health. Honored with a Clinical Support Award, I’m excited to bring my expertise to HS Health Group, combining healthcare and aesthetics to support patients.
Dr. Shahida Butt
General Practitioner

Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
NHS Referrals: [email protected]

More Services

Providing integrated one-stop model of healthcare services.

NHS Services
NHS Services
Integrated Musculoskeletal Service
Musculoskeletal & Orthopaedics
Diagnostics
Diagnostics
Aesthetics
Aesthetics

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on [email protected] or [email protected].

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours.  It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply.

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing Director. We request that all complaints be made in writing to the postal address or to the email address below.

[email protected][email protected]

Postal Address:

Your complaint should be addressed to:

Complaints Officer – HS  Health Group Ltd.
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at  Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of ISCAS (Independent Sector Complaints Adjudication Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the  final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint.

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied.
On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an ISCAS review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

ISCAS: THE CODE STRUCTURE

Please read the attached overleaf for more information on ISCAS’ code of practice for complaints management: ISCAS – Complaints Management.

Share Your Feedback

We’d love to hear about your experience. Your feedback helps us get better.

Raise Your Complaint

Facing a problem? Let us know, and we’ll work to make things right.