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NHS Services

We provide support with musculoskeletal patient caseload management within the primary care through Physiotherapy, First Contact Physiotherapy and Advanced Physiotherapy services under various NHS contractual arrangements.

Contact us today to find out if we are located near you and able to offer services under the NHS. Our team is here to assist you with any questions.

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HS Health Group Limited

Working in Partnership with

Patient Population

(approximate number)

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1,746,364

Patients Seen

(Year 2023 -2024)

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1,45,267

Service Outcomes (FCP pilot)

Physiotherapy Service

HS Health Group Ltd offers NHS Physiotherapy services under the “Any Qualified Provider (AQP)” contract for Musculoskeletal concerns. This allows you to receive consultation and treatment at no cost. Any qualified provider (AQP) is an NHS contract, which allows qualified providers like ourselves to deliver NHS based Physiotherapy services. This service is aimed at providing accessible service to our service users closer to their homes.

Our current waiting time is less than 2 weeks.

We currently provide Physiotherapy service for NHS Patients in Lincolnshire and West Berkshire counties. If you are registered at a GP practice in any of these locations, you can be referred by your GP or FCP  to our service. Please ask them to request a referral by sending an email to [email protected].

You can also complete the following downloadable self-referral form if you are registered at one of the West Berkshire GP practices.

Downloadable self-referral.

Download Form

*For further information on the Self-referral process, please visit our “Locations page” for “West Berkshire“

Arthritis pain and functional limitations

Post-surgery advice and rehabilitation post-joint or soft tissue procedures

Sports injury recovery

Ergonomic and occupational health advice

Women’s health: pregnancy-related back pain, post-childbirth recovery, post-hysterectomy exercise guidance

Post-traumatic care (e.g., whiplash)

*This is not an exhaustive list, please contact us to find if the aches and pains you may have can be benefited from our service.

Comprehensive MSK assessment with treatment and referral options

Manual therapy

Ultrasound therapy (as needed)

Acupuncture (NICE guidelines)

Self-management advice and resources

Referrals to well-being services (e.g., weight management, smoking cessation, fitness groups)

Customised exercise plans and progression support via patient portal

*This is not an exhaustive list, please contact us to find if the aches and pains you may have can be benefited from our service.

Did you know?

We are registered with all the major insurance companies and are able to provide the services under your private insurance cover. We believe in a multi-disciplinary approach to health care. Put simply, this means that we work closely with GPs, AHPs, consultants, diagnosticians and other health professionals to ensure the best care for you.

If you are a first-time patient or have no experience of Physiotherapy, we would be happy to answer any of your questions. Feel free to call for a chat or arrange a time to visit us.

All of our physiotherapists are members of the Chartered Society of Physiotherapists (MCSP) and the HCPC (Health and Care Professions Council).

Our aim is to provide high quality care and treatment in a relaxed, comfortable and safe environment. Our advice is honest and straightforward, whether it’s conventional physiotherapy or for a more complex condition. But you can be rest assured, that whatever the treatment, the outcome will be effective and tailored to your specific needs.

First Contact Physiotherapy and Advanced Physiotherapy Service

Our First Contact and Advanced Physiotherapy Services offer consultation, triaging, referrals for diagnostics including bloods and imaging, and onward referral to secondary care services based on patient’s musculoskeletal health needs. This service is delivered by experienced and highly qualified musculoskeletal physiotherapists.

We support Practices and Primary Care Networks (PCNs) in managing MSK caseloads while improving service availability for the patients, and reducing GP and secondary care workloads of managing MSK cases.

You can be seen by an FCP on the same day

Our Offer to Practices and PCN

Fully qualified, registered staff

All services are delivered by Qualified and registered First contact and Advanced Physiotherapy Practitioners.

Funding

Our service is delivered within the existing designated ARRS funding envelope for FCP and Advanced Practitioner roles.

Full-time, flexible access

All staff will cover full-time hours, including extended access hours from 6:30pm - 8:00pm and weekend hours, as required.

Skills sharing and training

We provide regular CPD sessions for your clinical staff on MSK conditions management, and for all staff on referral and booking pathways.

Additional services

A corticosteroid injection service can also be provided as required by the PCN and partnering practices through qualified and experienced FCPs trained in injection therapy.

Clinical performance monitoring

Clinical performance evaluation will be completed by our trained supervisors and in line with HEE standards.

Low conversion rates

All our clinicians provide patients with self-management and prevention information, supporting informed decisions and avoiding unnecessary GP referrals or diagnostics.

Physiotherapy Service Delivery Locations

Munro Medical Centre
Beechfield Medical Centre
Littlebury Medical Centre
Abbeyview Medical Centre
Holbeach Medical Practice
Moulton Medical Practice
Long Sutton Practice Group
Gosberton Medical Centre
Glinton and Deepings Practice
Sutterton Surgery
HS Health Group clinic at Aspire (spalding) Ltd.
Millview Medical Centre
Sleaford Medical Group
St. Peter's Hill Surgery
Colsterworth Medical Practice
Glenside Country Practice
St. John's Medical Practice
Market Rasen Surgery
Wragby Surgery
Parkside Surgery
Sidings Medical Practice
Liquorpond Medical Centre
Kirton Medical Centre
Swineshead Surgery
Greyfriars Medical Practice
Old Leake Medical Centre
HS Health Group clinic at Read House
Long Barn Lane Surgery
Burghfield health centre
South Reading and Shinfield Group Medical Practice
Oxford Road Pharmacy

First Contact/ Advanced Physiotherapy
Service Delivery Locations

Spalding PCN
South Lincolnshire Rural PCN
Millview Medical Centre
New Springwell Surgery
St. Peter's Hill Surgery
Colsterworth Medical Practice
Market Cross Surgery
Glenside Country Practice
Harrowby Lane Surgery
Vine Street Surgery
St. John's Medical Practice
Nettleham medical centre
Minster medical practice
Abbey Medical Practice
Cliff House Medical Practice
Market Rasen Surgery
Wragby Surgery
Caistor medical practice
Binbrook Surgery
Roxton Practice Group
Panacea PCN
Genesis PCN
Parkside Surgery
Sidings Medical Practice
Liquorpond Medical Centre
Kirton Medical Centre
Swineshead Surgery
Greyfriars Medical Practice
Old Leake medical centre
Long Barn Lane Surgery
Burghfield health centre
South Reading and Shinfield Group Medical Practice
South Axholme medical practice
Oswald Road medical centre
Birches medical centre
Oakwood medical practice

Our NHS Partners' Feedback

Boston Spalding Grantham East Lindsey West Berkshire North East Lincolshire

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Boston Spalding Grantham East Lindsey West Berkshire North East Lincolshire

Enter your postcode to find your nearest clinic

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Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
03330147700 01775562762
[email protected]
NHS Referrals: [email protected]

More Services

HS Health Group has specialists across a number of clinical areas, reinforced by an excellent support team, providing integrated diagnostic and treatment services

Private GP Services
Private GP Consultation
Learn More
Integrated Musculoskeletal Service
Musculoskeletal & Orthopaedics
Learn More
ENT
ENT
Learn More
Diagnostics
Diagnostics
Learn More
Aesthetics
Aesthetics
Learn More
Want to provide your feedback for our service? Click here
Accessibility Tools
  • Submit Feedback

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on [email protected] or [email protected].

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

Submit Feedback
  • Raising a Complaint!

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours.  It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply.

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing Director. We request that all complaints be made in writing to the postal address or to the email address below.

[email protected], [email protected]

Postal Address:

Your complaint should be addressed to:

Complaints Officer – HS  Health Group Ltd.
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at  Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of ISCAS (Independent Sector Complaints Adjudication Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the  final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint.

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied.
On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an ISCAS review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

ISCAS: THE CODE STRUCTURE

Please read the attached overleaf for more information on ISCAS’ code of practice for complaints management: ISCAS – Complaints Management.

Complaint Form

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Raise Your Complaint

Facing a problem? Let us know, and we’ll work to make things right.

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