Want to provide your feedback for our service? Click here
Accessibility Tools

Our Service Delivery Locations

At HS Health, we are dedicated to bringing expert care closer to you. With locations across the country covering NHS and Parivate services, our multidisciplinary team offer wide-range of services. This ranges from NHS and Private Musculoskeletal and Orthopaedic Services, Private GP, ENT, Phlebotomy, Aesthetics and Weight Management
Book Appointment
OUR LOCATION

Find Us Near You Today

We provide NHS Musculoskeletal Physiotherapy and First Contact Physiotherapy services from the GP practice locations listed below.
The private advanced Physiotherapy services are delivered from Aspire heath and well-being clinic at South-Lincolnshire, Freeman street HS Health Group Clinic at Grimsby and Oxford Road Pharmacy Clinic at Reading. 

Our Read House HS Health Group Clinic offers the Private GP, ENT, Orthopaedics, Aesthetics and Weight management services in additionally. Please contact us for further information on how to be referred for our services under NHS or book privately.

For our West Berkshire clinics, we have a provision of self-referral. Please find further information on how to access our service via NHS under self-referral provision by clicking on the link below.

Self Referral Form

Self Referral Form QR Code. Scan it to fill the document

South-Lincolnshire

HS Health Group Clinic at Aspire (Spalding) Ltd.: 27-29, The Crescent, Spalding, PE11 1AF

Beechfield Medical Centre: Beechfield Gardens, Spalding, PE11 1UN

Beechfield West: Beechfield West, 210 Pennygate, Spalding PE11 1LT

Littlebury Medical Centre: Fishpond Lane, Holbeach, Spalding, PE12 7DE

Holbeach Medical Practice: Park Road, Holbeach, Spalding, PE12 7EE

The Abbeyview Surgery: Crowland Health Centre, Thorney Road, Crowland PE6 0AL

The Deepings Practice: Godsey Lane, Market Deeping, PE6 8DD

Gosberton Medical Centre: 41 Low Gate, Gosberton,PE11 4NL

Long Sutton Medical Centre: Trafalgar Square, Long Sutton, PE12 9HB

Moulton Medical Centre: High Street, Moulton, PE12 6QB

Munro Medical Centre: West Alloe Avenue, Spalding, PE11 2BY

Sutterton Surgery: Spalding Road, Sutterton, Boston, PE20 2ET

East Lindsey

Market Rasen Surgery: Mill Road, Market Rasen, LN8 3BP

Wragby Surgery: The Surgery, Old Grammar School Way, Wragby LN8 5DA

Caistor Health Centre: Dale View, Caistor, Market Rasen, Lincolnshire, LN7 6NX

Binbrook: Back Lane, Binbrook, Market Rasen, Lincolnshire, LN8 6ED

South-West Lincolnshire

St Peter’s Hill Surgery: 15 St Peter’s Hill, Grantham, NG31 6QA

St John’s Medical Centre: 62 London Road, Grantham, NG31 6HR

Sleaford Medical Group: 47 Boston Road, Sleaford, NG34 7HD

Millview Medical Centre: 1 Sleaford Road, Heckington, NG34 9QP

Harrowby Lane Surgery: Harrowby Ln, Grantham, NG31 9NS

Market Cross Surgery: Bourne Road, Corby Glen, NG33 4BB

Colsterworth medical practice: Back Ln, Colsterworth, Grantham, NG33 5NJ

Glenside Country Practice: St. John’s Drive, Corby Glen, Grantham, NG33 4LY

East Lincolnshire

HS Health Group Clinic at Read House: Read House, Endeavour Park, Gilbert Drive, Boston, PE21 7TQ

Liquorpond Medical Centre: 10 Liquorpond Street, Boston, PE21 8EU

Parkside Surgery: Tawney Street, Boston, PE21 6PF

The Sidings Medical Practice: 14 Sleaford Road, Boston, PE21 8EG

Greyfriars Surgery: South Square, Boston, PE21 6JU

Old Leake Medical Centre: Church End, Old Leake, Boston, PE22 9LE

The Swineshead Medical Group: Fairfax House, 1 Packhorse Lane, Boston, PE20 3JE

Kirton Medical Centre: Boston Road, Kirton, Boston, PE20 1DS

West Berkshire

Burghfield Health Centre: Burghfield Common, Reading, RG7 3YJ

Long Barn Lane Surgery: 22 Long Barn, Reading, RG2 7SZ

Shinfield Medical Practice: School Green, Reading, RG2 9EH

South Reading Surgery: 257 Whitley Wood Road, Reading, RG2 8LE

HS Health Group Clinic at Oxford Road Pharmacy: 270-274 Oxford Road, Reading, RG30 1AD

West Lincolnshire

Minster medical practice: 2 Cabourne Ct, Cabourne Avenue, LN2 2JP

Abbey medical practice: 91-95 Monks Road, Lincoln, LN2 5HR

Nettleham medical centre: 14 Lodge Ln, Nettleham, LN2 2RS

Cliff House medical practice: 82 Burton Road, Lincoln, LN1 3LJ

North and Northeast Lincolnshire

South Axholme Medical practice: 60-62 High St, Epworth, Doncaster DN9 1EP

Birches medical centre: Ironstone Centre, West Street, Scunthorpe, DN15 6HX

Oakwood Medical practice: The Ironstone Centre, West Street North, Scunthorpe, DN15 6HX

Oswald Road Medical Centre: 78 Oswald Road, Scunthorpe, DN15 7PG

Clee Medical Centre: 323 Grimsby Road, Cleethorpes DN35 7XE

Cromwell Surgery: 297 Cromwell Road, Grimsby Road, DN31 2BH

Roxton Practice Grimsby: 142 Ladysmith Road, DN32 9SW

Roxton Practice Immingham: Pilgrim Primary Care Centre, 143 Pelham Road, Immingham, DN40 1JW

HS Health Group clinic at Freeman Street: 258 - 260 Freeman Street, Grimsby DN32 9DR

Scartho Medical Practice: Springfield Road, Grimsby, DN33 3JF

Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
03330147700 01775562762
[email protected]
NHS Referrals: [email protected]

More Services

Providing integrated one-stop model of healthcare services.

NHS Services
Learn More
Private GP Consultation
Learn More
Musculoskeletal & Orthopaedics
Learn More
Diagnostics
Learn More
Aesthetics
Learn More
Want to provide your feedback for our service? Click here
Accessibility Tools
SELF-REFERRAL provision is available if you are registered at one of the West-Berkshire GP practices. You can complete the self-referral form accessed through the “Self-referral form” link on this page and send it to us. You can also be referred by your GP practice under NHS by asking for a referral for Physiotherapy sent to [email protected].
Self Referral Form

Self Referral Form QR Code. Scan it to fill the document

  • Submit Feedback

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on [email protected] or [email protected].

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

Submit Feedback
  • Raising a Complaint!

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours. It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply. 

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing director. We request that all complaints be made in writing to the postal address or to the email address below.

[email protected], [email protected] 

Postal Address: 
Your complaint should be addressed to:
Complaints Officer – HS  Health Group Ltd
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of HSCAMP (Health and Social Care Complaint Adjudication Management Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint. 

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied. 

On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s  treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint 
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an HSCAMP review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

Complaint Form

Aqua Medical Laboratories is dedicated to pioneering integrative and personalised medicine by providing innovative diagnostic solutions and individualised care. We aim to enhance patient health and well-being through cutting-edge research, advanced technology, and a holistic approach that combines the best of traditional and modern medical practices. Our commitment is to deliver accurate, comprehensive, and compassionate services that empower patients and healthcare providers in their journey towards optimal health.

Share Your Feedback

We’d love to hear about your experience. Your feedback helps us get better.

Submit Feedback

Raise Your Complaint

Facing a problem? Let us know, and we’ll work to make things right.

Submit Complaint