Integrated Musculoskeletal Service

Your Journey to Pain-Free Living Starts Here

Our aim is to help you with all your musculoskeletal problems by means of consultations, treatment and diagnostics offered through a multi-clinician MDT approach to achieve the best possible outcomes.

What Conditions Do We Treat?

Our clinicians treat a wide range of musculoskeletal issues, offering expert care for conditions affecting bones, joints, muscles, ligaments, and tendons.
Below are some of the key conditions we manage:

Occupational Health associated MSK issues

Guidance on preventing injury at work, keeping you healthy and fit at work and facilitating early return to work following any injury or MSK pains. Occupational health assessments and ergonomic advice are also covered.

Joint Pain and Arthritis

Worsening pain and difficulty with day to day activities associated with recent or ongoing arthritic pain anywhere in the body.

Acute soft tissue injury

Related to sports injury, trauma or fall resulting into strain, sprain, tears, or ruptures.

Tendonitis or Tendinopathies

Pain and limitation of function associated with tendon inflammation or tendon wear and tear.

Neck & Back Pain

Neck pain or Back pain associated with whiplash or road traffic incidents, trauma, disc issues, spinal stenosis or fracture, sciatica.

Musculoskeletal Pelvic Pain

MSK pelvic pain or Sacroiliac joint pain (SIJ).

Sports Injuries

Difficulty returning back to sports due to acute or recurring injuries.

Pain in the jaw

Temporomandibular joint problems.

Post-Surgery or Fracture

Resulting into ongoing pain, difficulty returning to normal function and limitations with joint movements.

Women’s Health

Pregnancy or childbirth associated weakness of abdominal and pelvic floor muscles, lower back or pelvic pains.
Post-hysterectomy lower back pain or weakness of abdominal and pelvic floor muscles.

*This is not an exhaustive list. If you have any musculoskeletal issues not included in this list, please contact us and we will be able to assist you with your queries

What we offer

Advanced assessment with Orthopaedic consultants, Advanced Physiotherapy Practitioner or First Contact Physiotherapy Practitioner.

Physiotherapist led assessment and treatment by means of manual therapy, shockwave therapy, acupuncture and tailored advice on self-management.

Pain management including medication prescription, injection therapy and advanced biologics as required.

Supported self-management by access to patient portal even after discharge from the service.

Onsite MSK Ultrasound diagnostic provision with referral recommendation provided for X-ray, MRI, DEXA scan etc. where required

Collaborative MDT approach to ensure holistic care that addresses all aspects of your MSK condition management for better outcomes.

Treatment Services

Key Services We Offer

Manual Therapy

Hands-on techniques to improve mobility, alleviate pain, and enhance function in affected areas of the musculoskeletal system.

treatment

Exercise Therapy

Personalised exercises with video demos, progress tracking, and app-based performance logging to update your clinician for optimal recovery and timely adjustments to maximise your recovery.

treatment

Acupuncture

A traditional treatment method used to manage pain and promote healing by stimulating specific points on the body with fine needles.

treatment

Shockwave Therapy

An advanced treatment for chronic tendinopathies (e.g., tennis elbow, plantar fasciitis) that accelerates healing and reduces pain through high-energy sound waves.

treatment

Corticosteroid Injections

Administered by our expert practitioners, corticosteroid injections offer quick and effective relief from inflammation in joints and soft tissues, improving your comfort and mobility.

treatment

Advanced Biologics

Advanced treatment provisions to be provided soon with Platelet-Rich Plasma therapy, Hyaluronic acid and other Regenerative interventions designed to harness the body’s natural healing potential.

treatment

Sports Rehabilitation

Customised recovery plans for sports injuries helping you regain strength, flexibility, and performance with tailored exercises and physiotherapy.

treatment

Occupational Health

Prompt delivery of tailored occupational health services to cover Injury Prevention, Occupational Health Assessment and Rehabilitation.

treatment

Available Clinicians

Mr. Rohit<br />
Rambani
I am a Consultant Orthopaedic Surgeon specializing in hip and knee conditions, including arthroscopy and revision surgeries. Practicing in Lincolnshire and Cambridgeshire, I focus on reconstruction and keyhole procedures while contributing to education and research at the University of Leeds.
Mr. Rohit
Rambani
Consultant orthopaedics
Mr. Nijil<br />
Vasakutty
I am a Consultant Orthopaedic Foot and Ankle Surgeon specializing in conditions like bunions, flat feet, and diabetic foot reconstruction, with my NHS practice at United Lincolnshire Hospitals Trust. I am also Deputy Director of Medical Education, a published researcher, and a national lecturer on diabetic foot surgery.
Mr. Nijil
Vasakutty
Consultant Orthopaedic
Foot and Ankle Surgeon
Mr. Vasanthkumar Ramsing
I am a Consultant Orthopaedic Surgeon specializing in upper limb conditions, including shoulder, elbow, hand, and wrist surgery, with a practice at United Lincolnshire Hospitals NHS Trust. I also serve as College Tutor and Specialty Education Lead for Orthopaedics at Pilgrim Hospital, focusing on both patient care and medical education.
Mr. Vasanthkumar Ramsing
Orthopaedic consultant
Mr. Prabhakar<br />
Motkur
I am a Consultant Orthopaedic Surgeon with over 30 years of experience, specializing in shoulder and upper limb surgery. I treat more than 3,000 patients annually and perform over 400 procedures, including arthroscopy and arthroplasty, across my NHS practice at Pilgrim Hospital and private practices in Grimsby, Boston, and Peterborough.
Mr. Prabhakar
Motkur
Orthopaedic consultant
Mr. Hema Thota
With over 15 years of experience in MSK Physiotherapy, I’m an advanced MSK practitioner specializing in FCP service development across Lincolnshire since 2010. I’m also a non-medical prescriber, injection therapist, and skilled in manual therapy and shockwave treatment.
Mr. Hema Thota
Managing Director,
Consultant Physio
Mrs. Dipika<br />
Khanal
I’m a Musculoskeletal Physiotherapist with a Master’s in Physiotherapy and experience since 2015. I’m a non-medical prescriber, injection therapist, and skilled in manual therapy, acupuncture, and shockwave therapy. I also serve as the service manager and associate director for my organization.
Mrs. Dipika
Khanal
Service Manager,
Advanced Physio
Practitioner
Mrs. Anu<br />
Andrews
I am a qualified Physiotherapist since 2005 with UK and international experience. As Deputy Clinical Service Manager, I specialize in Orthopedic Physiotherapy, non-medical prescribing, and injection therapy. I’m passionate about patient care, teamwork, and improving service standards.
Mrs. Anu
Andrews
Advanced
Physio Practitioner
Mrs. Monica<br />
Pranckeviciene
I am a registered FCP with over three years at the organization. As a non-medical prescriber, I manage diverse musculoskeletal conditions. In my role as Clinical Performance and Development Lead, I oversee and support the mentorship program for professional growth.
Mrs. Monica
Pranckeviciene
Advanced Physio
Practitioner
Ms. Priya Katha
I earned my Bachelor of Physiotherapy in 2011 and have worked as an MSK physiotherapist internationally. I specialize in manual therapy, tailored exercise regimens, group sessions, soft tissue mobilization, and advanced techniques like shockwave therapy.
Ms. Priya Katha
First Contact
Physiotherapist

Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
NHS Referrals: [email protected]

More Services

Providing integrated one-stop model of healthcare services.

NHS Services
NHS Services
Private GP Services
Private GP Consultation
Diagnostics
Diagnostics
Aesthetics
Aesthetics

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on [email protected] or [email protected].

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours.  It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply.

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing Director. We request that all complaints be made in writing to the postal address or to the email address below.

[email protected][email protected]

Postal Address:

Your complaint should be addressed to:

Complaints Officer – HS  Health Group Ltd.
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at  Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of ISCAS (Independent Sector Complaints Adjudication Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the  final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint.

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied.
On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an ISCAS review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

ISCAS: THE CODE STRUCTURE

Please read the attached overleaf for more information on ISCAS’ code of practice for complaints management: ISCAS – Complaints Management.

Share Your Feedback

We’d love to hear about your experience. Your feedback helps us get better.

Raise Your Complaint

Facing a problem? Let us know, and we’ll work to make things right.