Want to provide your feedback for our service? Click here
Accessibility Tools

Careers and
Employability

At HS Health Group limited, we are committed to creating a thriving workplace where our team members feel supported, valued, and empowered to excel in their careers. Join us and be part of a team that prioritises professional growth, well-being, and rewarding opportunities.

Learn more about current vacancies

Why Choose Us?

Supportive Working Environment

Supportive Working Environment

  • Work in a collaborative atmosphere with dedicated mentor and buddy support to ensure a smooth onboarding process and ongoing peer learning.
  • Enjoy a culture of inclusivity and teamwork where your contributions are appreciated and recognised.

Continuous Professional Development (CPD)

Continuous Professional Development (CPD)

  • Annual CPD budget allocated to support your learning and career progression.
  • Weekly 30-minute CPD sessions for all staff to share knowledge and stay updated with industry advancements.
  • Access to multiple in-service CPDs and external university training opportunities.
  • Tailored pathways for career growth, ensuring you achieve your professional aspirations.

A Proven Track Record of Career Progression

A Proven Track Record of Career Progression

  • Over 27 members of our staff pool of 50 have progressed while working with us, starting as Band 5 Physiotherapists and advancing to roles such as Advanced Physiotherapy Practitioners.
  • We’ve proudly trained more than 15 team members as MSK Ultrasonographers, Non-Medical Prescribers, Injection Therapists, and First Contact Practitioners.
  • Our close collaboration with consultants, GPs and other AHPs allows our staff to participate in MDT-led CPD sessions, enhancing their skills and expertise.

Career Progression & Retention

Career Progression & Retention

  • Be part of a workplace that values its staff and provides structured opportunities for advancement.
  • Benefit from ongoing appraisals, incentives, and personal development plans to support your career journey.

Employment Incentives

Employment Incentives

  • Paid HCPC and CSP registration fees to ease the financial burden of professional memberships.
  • Generous holiday allowance to maintain a healthy work-life balance for staff.
  • Recognition programs such as Performer of the Month incentives to celebrate outstanding contributions.
  • Appraisal-based incentives to reward your growth and achievements.

Sponsorship Opportunities

Sponsorship Opportunities

  • We offer job sponsorship for eligible candidates, providing a pathway to a fulfilling career in the UK.

Positions Available

We hire passionate and skilled individuals to join our dynamic team in the following roles:

Advanced Physiotherapy Practitioners

First Contact Physiotherapists

Musculoskeletal Physiotherapists

Administration Staff

Receptionists

Staff Testimonials

I have been working with HS health group since 2016 and it has been a wonderful experience so far. I joined this company during its inception days. I have seen it grow from 6 members to almost 50 employee company and the journey has been quite remarkable. I joined as a band 5 physiotherapist and over the course of time I have got the opportunity to develop my career and expertise. I completed my acupuncture training course during this time. I also got the opportunity to complete a non medical prescribing course from the University of Nottingham and injection therapy course from University of Essex. Both these courses helped me greatly to improve my clinical and communication skills. I now work as an advanced physiotherapy practitioner and regional lead for spalding and I am incredibly grateful for all the opportunities that have been given to me. 
Sandesh Rayamajhi
Sandesh RayamajhiAdvanced Physiotherapy Practitioner, Regional Lead South Lincolnshire
Working with HS Health Group has been an incredible experience that I truly value. Their unwavering commitment to delivering high-quality care inspires me every day. The organization prioritizes the well-being of both clients and professionals, creating a positive and supportive atmosphere.  

HS Health Group promotes a strong sense of collaboration among team members, making it a pleasure to work together toward common goals. The focus on continuous professional growth ensures we can thrive in our roles and reach new heights.  

As a physiotherapist, I feel deeply aligned with the company’s values of innovation and client-centered care. Every day brings meaningful opportunities to make a difference in people’s lives. The sense of purpose and fulfillment I’ve gained here is unmatched. I am proud to be part of a team that truly transforms lives for the better.
Inoshka Fernandes
Inoshka FernandesPhysiotherapist, West Lincolnshire
Working with HS Health Group Limited has been an incredibly rewarding experience. They have been instrumental in my professional growth, supporting me every step of the way from progressing as a Band 5 Physiotherapist to developing into an FCP. The team is always approachable and ready to assist, ensuring I have the help I need whenever I need it.

 A special mention goes to Dipika, whose support has been invaluable. Her exceptional communication skills, clear explanations, and well-thought-out planning and delivery have made a significant impact. Her responsiveness and willingness to help are second to none.

I am truly grateful for the guidance and opportunities provided by the team at HS Health Group Limited."
Akshaya Kannan
Akshaya KannanFirst Contact Physiotherapist, West Berkshire
Working at HS Health Group as an Administrator has been an incredibly rewarding experience. From day one, I have felt welcomed and valued by my colleagues and the leadership team. The supportive and collaborative environment here has allowed me to grow both personally and professionally.

HS Health Group truly prioritises employee well-being and development. The opportunities for continuous learning and the encouragement to take on new challenges have been instrumental in my career growth. The positive workplace culture, combined with the company's commitment to excellence in healthcare, makes it a wonderful place to work.

I am grateful for the chance to be part of such a dedicated and passionate team. Every day, I look forward to contributing to our shared mission of improving health outcomes for our community. I highly recommend HS Health Group to anyone seeking a fulfilling and dynamic work environment.
Biplav Dhakal
Biplav DhakalAdministrator, HS Health Group Limited
I have worked at HS Health Group for 18 months. During that time I have learnt many new and interesting things whilst working in my administration job. The people that I work with are great, everyone is very friendly, welcoming and supportive!
Julia Richardson
Julia RichardsonReceptionist, HS Health Group Limited

Book Your Appointment Today!

Our expert team is here to guide you with personalised consultations, advanced treatments, and exceptional care.
03330147700 01775562762
[email protected]
NHS Referrals: [email protected]
Want to provide your feedback for our service? Click here
Accessibility Tools

No vacancies available right now, please do keep an eye out for any positions becoming available or drop your CV off at

  • Submit Feedback

At HS Health Group Limited, our commitment is to provide the highest quality of care and service to all our patients. Your feedback is incredibly valuable to us as we strive to continually improve and enhance our services. We would be grateful if you could take a few moments to share your experience regarding the treatment and services you received. Your insights help us understand what we are doing well and where we can make improvements.

You can provide your feedback by clicking on the link below and completing the form to be sent by emailing it back to us on [email protected] or [email protected].

You can also scan the QR code and provide your feedback through Google review of Trustpilot platforms.

If you wish to speak to us and provide with your feedback or send it to us via post, please refer to the following contact information:

FAO Service Manager

HS Health Group Limited

Read House, Gilbert Drive

Boston, PE21 7TQ

0333 014 7700

Submit Feedback
  • Raising a Complaint!

However excellent our efforts might be in providing our services to you, there could always be a cause for dissatisfaction in an area of healthcare service such as ours.  It is not feasible, nor desirable, to have a complaint free service as complaints provide the opportunity to continually improve the quality of care we strive to deliver through effective reflection.

If you are unhappy with the treatment or service you have received while under our care, you have the right to make a complaint, have it investigated thoroughly, and have a response with action plans identified.

We provide a range of services to the NHS, occupational health sectors, medicolegal sector, employers, and the public, all of whom are included within this complaint management procedure.

Complaint Process

You may make a comment or complaint either in person, in writing, email or by telephone. The member of staff who receives the complaint should fill in the complaint action sheet and inform you (the complainant) that we will look into the matter and when you can expect a reply.

You will  be contacted within three working days to acknowledge that their complaint has been received, explain the procedure and, where necessary, clarify any issues arising from the complaint.

We have a duty to ask you (the complainant) what you want from the complaint, which may help the us decide the best way to deal with the matter. It is very important for us to record all discussions and document your desired outcome. Any unrealistic expectations can, therefore, be addressed at this time.

Stage 1) Local Resolution

Where a verbal complaint is made, the clinic tries to resolve the complaint by means of local resolution measures. HS Health Group Ltd’ Deputy clinical service lead will collect all the information necessary and speak to you to resolve the complaint. If the complaint resolves, then the DCSL will record the complaint and discuss with the service manager. HS Health Group Ltd management will reflect on the type of complaint and take necessary actions to improve the quality of care and clinical governance. If a complaint does not resolve locally then the DCSL will explain about the stage 2 process of complaint procedure and pass your complaint over to the complaint’s officer/ service manager of the organisation.

Stage 2) Complaint Officer

The second stage is where the complaint cannot be resolved in the clinic then complaints officer (Dipika Khanal) who deals with complaints will follow up the complaint.

If your complaint is directly related to the complaints officer and you feel unable to write directly to them, then instead you should forward your complaint to the Managing Director. We request that all complaints be made in writing to the postal address or to the email address below.

[email protected], [email protected]

Postal Address:

Your complaint should be addressed to:

Complaints Officer – HS  Health Group Ltd.
Read House, Gilbert Drive, Boston, PE21 7TQ
Contact telephone number: 0333 014 7700

When Complainants are Not Satisfied

Most complaints are resolved at  Stage 1 and Stage 2 levels. However, in some cases the complainant may not be satisfied following conciliation. We are a member of ISCAS (Independent Sector Complaints Adjudication Service) who will be involved at this stage for complaint review and management. We might also signpost the complainant to the Professional organisation such as Chartered Society of Physiotherapy or Health and Care Professions Council for further advice. This needs to be done within 56 days of the  final response sent at the end of Stage 2 investigation.

Investigating the Complaint

We will acknowledge the receipt of such a complaint within 3 working days and aim to resolve any possible issues within 14 working days of receipt.

Depending on the nature of the complaint, the Complaints Officer will attempt to resolve the matter to the satisfaction of the complainant. If the complaint involves either a clinical matter or staff member’s attitude, the Complaints Officer will, with the patient’s agreement, involve the  staff member concerned or the lead clinician for the clinics.

Replying to the Complainant

The Complaints officer should inform the complainant of the results of the investigation in writing. This should be completed as quickly as possible and will normally be completed within 14 working days. If it is not possible to complete the investigation within 14 working days, the complainant should be informed of the reason for the delay and when they can expect to receive a reply.

The response should include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action, and any actions taken / to be taken, because of the complaint.

The complainant should be informed at the end of the letter how to access the next stage of the complaints process if the complainant remains unsatisfied.
On completion of the investigation, a comprehensive response will be put together within the expected deadline.

This response should include the following, as appropriate:

  • a summary of the patient’s treatment
  • an outline of the investigation process.
  • details of the staff involved
  • answers to all aspects of the complaint
  • any statements from staff or notes of interviews held.
  • an apology, where appropriate.
  • copies of any clinic policies, procedures or national guidance, which are relevant to the case; and
  • an outline of any agreed action or risk reduction measures.

Complainants should be advised that they may request an independent review of their complaint and an ISCAS review will be initiated, or it can be done by the complainant  contacting the Healthcare Commission within 56 days of the date of the final response letter.

Time Limits for Making a Complaint

Normally a complaint should be made within 6 months from the incident. However, you can ask for the reasons for the delay and extend the time limits where it would be unreasonable to expect the complaint to have been made earlier and will be evaluated on case basis. This might be because the complainant had not realised there was a problem earlier, was ill or was caring for the patient. It may also depend on whether it is still possible to investigate the facts of the case, in spite of the delay. Wherever possible, you should address the complainant’s concerns constructively, while remaining fair to staff.

The Parliamentary and Health Service Ombudsman

NHS Patients who remain unsatisfied with the local resolution and independent review can also seek further review from the Health Service Ombudsman. They are independent of both the NHS and Private organisations. They can be contacted via their website www.ombudsman.org.uk. They will need to have received a written complaint response from us before they could review your complaint further.

ISCAS: THE CODE STRUCTURE

Please read the attached overleaf for more information on ISCAS’ code of practice for complaints management: ISCAS – Complaints Management.

Complaint Form

Share Your Feedback

We’d love to hear about your experience. Your feedback helps us get better.

Submit Feedback

Raise Your Complaint

Facing a problem? Let us know, and we’ll work to make things right.

Submit Complaint